The position will allow you to work from home on a flexible schedule completing tasks in a web-based evaluation tool.

Overview:Ensures the profitability of the account/s / program/s by making certain that client KPIs, goals, and targets are met.  Ensures that company-set ratios for staffing are maintained for smooth operations of the program/s, and that the manpower complement is sufficient for the...

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience to maintain...